Treating Customers Fairly

Twowayspreads is dedicated to providing our customers with the highest possible service. We value our customer feed back and your constructive opinions in order to deliver a continual improving service to you. We support the Financial Services Authority initiative of Treating Clients Fairly and have adopted the following principals.

Our principles are:

We shall ensure that all our customers are aware of the risks involved in spread betting
We shall not encourage you to engage in trading that is disproportionate to your financial income
We shall not encourage customers to chase their losses or continue trading when they have indicated that they wish to stop
If you are a retail customer we will ensure that your funds are segregated from the company account
Providing you with clear, unbiased and fair information regarding the services we offer
Ensure that all financial promotions are clear, fair and not misleading
We shall deal with any complaints fairly and give you information on our Complaints procedures should you ever feel dissatisfied with our service.
We provide information about filtering services, notably the Internet Content Rating Association (ICRA), so that customers can apply the appropriate filters on their personal computers.

Should you feel unsure of any aspect of our business please do telephone us and ask to speak to one of our sales traders who will be more than happy to assist you and talk you through anything that you do not fully understand.

To help you understand our web platform we offer our customers a Free Demo Account with D$10,000 (demo dollars which are virtual funds) to ensure that you understand spread betting at no risk to you before opening an account with real money.

We thank you for your continued business with Twowayspreads.

+44 (0)207 099 1138

Twowayspreads is a trading name of Worldspreads Ltd, a firm authorised and regulated by the Financial Services Authority. Registration No: 230730.

Risk Warning - A spread trade is a margined product; it is possible to lose more than your initial margin deposit or credit allocation as well as any variation margin that you may be required to deposit from time to time. Therefore you should only speculate with money that you can afford to lose. Spread trading may not be suitable for all customers; therefore please ensure that you fully understand the risk involved and if necessary seek independent advice prior to entering into such transactions. When spread trading with Twowayspreads you are merely trading on the outcome of a financial instrument and therefore do not take delivery of any underlying instrument, nor are you entitled to any dividends payable or any other benefits related to the same. Risk disclosure notice.

You should assume that Twowayspreads telephone lines are recorded (although this is not guaranteed) and shall remain the exclusive property of Twowayspreads, which constitutes as evidence of the instructions you have given and may be used for purposes by us, including as evidence in any dispute. You should keep a written timed and dated record of all dealings with Twowayspreads. Twowayspreads is bound by the Data Protection Act.

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